Warranty Coverage
At Cloud Pros Auto Parts, we are committed to providing high-quality auto parts to our customers. Our warranty covers any damaged, defective, or incorrect parts sent to you. Please note that we offer a “parts only” warranty, which means that we will replace or repair the part if it does not meet the required standards. Before placing your order, we advise you to confirm the warranty period with your sales agent or refer to the details provided on your invoice. If no warranty information is specified or communicated by the sales agent, the part will be sold in “as is” condition. In these cases, Cloud Pros Auto Parts will not be held responsible for the performance or functionality of the part once it has been delivered. We recommend reviewing the warranty terms carefully to ensure a satisfactory purchase experience.
Customer Accountability Agreement
At Cloud Pros Auto Parts, we are dedicated to providing high-quality auto parts and ensuring
customer satisfaction. However, it is important to understand our Customer Accountability
Agreement to ensure a smooth and transparent purchasing experience.
What We Are Not Accountable For:
Improper Installation or Usage:
Cloud Pros Auto Parts is not responsible for any improper installation or misuse of parts after the time of purchase.
Consequential Damages:
We are not liable for any consequential damages resulting from the sale of parts.
but is not limited to:
- Labour charges for installation or removal.
- Loss of income, wages, salary, or car rental costs.
Buyer’s Sole Remedies:
In the event of an issue with a purchased part, the buyer’s sole remedies are
- – Refund of the Purchase Price: A refund will be issued as stated on the invoice.
- – Exchange for a Replacement Part: The part may be exchanged for a replacement of the same type
Customer Accountability Agreement
Improper Vehicle Use:
The vehicle is used for commercial, fleet, racing, competitive, or off-road recreational purposes.
Part Misuse or Modification:
The part is abused, misused, or modified in any way.The part is used in a manner other than intended or recommended by the manufacturer.
Accident-Related Damage:
The part fails due to a vehicle collision.
Geographic Restrictions:
The part is installed or operated outside the United States.
Tampering with Heat Tabs:
The installed heat tab centre is melted or removed
Testing or Incorrect Orders:
Parts ordered for “testing purposes” or incorrectly for interchangeability checks are nonreturnable.
Important Notes for Customers:
Search for Your Part:
- Consult an Expert: We highly recommend consulting a mechanical or body expert to verify thecorrect part needed before placing an order.
- Thorough Research: While we strive to match the exact part based on our experience, conducting your own research beforehand is beneficial.
Authorized Returns and Testing:
- Authorized returns will be thoroughly tested upon receipt to ensure the part is in the same
condition as when it was shipped.
- Any evidence of tampering, cannibalization, or damage will void the warranty.
Warranty Disclaimers
The warranty provided for parts is valid for a maximum period of 90 days from the date of purchase, unless otherwise explicitly stated by the sales agent at the time of sale. The specific warranty terms, including duration and coverage, may vary depending on the product and will be communicated to the customer by the sales agent. Please ensure that you receive and retain all relevant warranty information at the time of purchase. The company shall not be held responsible for any discrepancies arising from miscommunication or failure to provide accurate warranty details. For any warranty claims, proof of purchase and adherence to the terms and conditions outlined by the sales agent are required. This warranty is subject to change without prior notice.
Warranty Voidance Policy
At Cloud Pros Auto Parts, we stand behind the quality of our products and offer warranties to ensure your satisfaction. However, to maintain the integrity of our warranties, certain conditions must be met. Please review the following scenarios that will void your warranty:
Cloud Pros Auto Parts: Return Policy and Guidelines
At Cloud Pros Auto Parts, we strive to ensure your satisfaction with every purchase. To make the return process smooth and transparent, we’ve outlined our return policy below. Please read
carefully to understand the conditions, procedures, and requirements for returning parts.
Trial and Compatibility Policy
If you’re purchasing parts for testing, checking interchangeability, or swapping purposes, please note:
Pre-Purchase Reporting:
You must inform us before purchasing the part
Restocking Fee:
A 25% restocking fee will be applied to refunds for parts purchased for testing or interchangeability purposes.
Reporting Damaged or Defective Parts:
If you receive a damaged, defective, or incorrect part:
Contact Us Immediately:
Notify our customer service team via email, text, or phone. Provide pictures and a diagnostic report to support your claim.
Do Not Return Without Authorization:
Wait for written instructions from our customer service team (Return Merchandise Authorization or RMA) before returning the part.
Return Responsibility:
Customers are responsible for return shipping costs and must provide a return tracking number to Cloud Pros Auto Parts.
Criteria for Returning Parts
To be eligible for a return, the following conditions must be met
Unused and Unaltered:
Parts must be in their original, unaltered, and re-sellable condition.
Original Packaging:
Parts must be returned in their original packaging.
Invoice Required:
The original invoice must accompany the returned part.
Pre-Purchase Reporting:
You must inform us before purchasing the part
Reporting Damaged or Defective Parts:
If you receive a damaged, defective, or incorrect part:
Contact Us Immediately:
Notify our customer service team via email, text, or phone. Provide pictures and a diagnostic report to support your claim.
Do Not Return Without Authorization:
Wait for written instructions from our customer service team (Return Merchandise Authorization or RMA) before returning the part.
Return Responsibility:
Customers are responsible for return shipping costs and must provide a return tracking number to Cloud Pros Auto Parts.
Step-by-Step Return Process
Follow these steps to ensure a hassle-free return
Request an RMA
Contact customer service to receive a Return Merchandise Authorization (RMA).
Return Within 7 Business Days
Ship the part back within 7 business days of receiving the RMA.
Use the Correct Address:
Send the part to the address provided in the RMA instructions.
Inspection and Refund:
- Our in-house mechanics will inspect the returned part.
- A credit request will be forwarded to our accounting team.
- Refunds will be processed based on the inspection results and your request.
Returning Incorrect Parts:
If you receive a part that doesn’t match your order:
Part Number Verification:
Refunds will only be issued if the returned part matches the exact part number of the original shipment
Condition of Parts:
Parts must be in the same condition as when shipped, excluding damage during transit (which must be verified by a Cloud Pros Auto Parts representative).
How to Report Complaints ?
For any issues with a part or installation
Written Communication Required:
All complaints must be submitted in writing via text, mail, email, or fax for verification purposes.
Important Notes
Return Shipping Costs:
Customers are responsible for return shipping expenses.
Tracking Number:
Always provide a return tracking number to ensure your return is processed efficiently.